Salesforce Lightning Scheduler: An Overview
1. Omni-Channel Scheduling
With Omni-Channel Scheduling, businesses can ensure that appointments are distributed evenly across agents, minimizing wait times and optimizing resource utilization. The system intelligently assigns appointments based on agent availability, skills, and location, leading to enhanced customer satisfaction.
2. Real-time Availability
Salesforce Lightning Scheduler provides real-time visibility into the availability of resources and agents. This empowers customers to book appointments at their convenience, and businesses can avoid scheduling conflicts, reducing the likelihood of cancellations or no-shows.
