Salesforce Lightning Scheduler: An Overview
- How does Salesforce Lightning Scheduler integrate with other Salesforce products?
- Lightning Scheduler seamlessly integrates with various Salesforce products like Sales Cloud, Service Cloud, and Community Cloud. This integration ensures smooth data flow between different Salesforce modules, providing a unified view of customer interactions.
- Can I track agent performance using Salesforce Lightning Scheduler?
- Yes, Lightning Scheduler provides performance analytics and reporting capabilities. You can track agent utilization, appointment wait times, and customer feedback to optimize scheduling and enhance agent productivity.
- Is customer data secure within Salesforce Lightning Scheduler?
